Cancellation policy

Late cancellations and missed appointments

Missed appointments and late cancellations cost the practice, you and the patient who could have been seen in that time. Without 48 hours' notice, or if you do not arrive for a booked appointment, a fee of £50 per half hour of clinical time lost applies, and it is settled before another appointment is made.

We understand that illness and emergencies cannot be helped and take genuine circumstances into account.

The reason for publishing this is simple: we would rather you never had to pay it. Email is the easiest way to let us know, and the earlier the better.

Failure to attend

As a central London private practice with a waiting list, we keep missed appointments to a minimum with the following policy for all patients.

You stay registered with us for two years, and most people are advised to come back for a review every six to twelve months, as your dentist or hygienist suggests. After two years without a visit you may need to re-register via our waiting list.

If two or more appointments are missed we are no longer able to see you as a patient.

Denplan appointments: a missed appointment cannot be rebooked and is deducted from the plan allowance. For a missed hygiene appointment, the patient may either pay the failure-to-attend fee or forfeit that visit's allowance, at the practice's discretion. We reserve the right to refuse further appointments.

How to cancel or move an appointment

Email info@sardiniadental.com, call or WhatsApp 020 7404 8600, or reply to your appointment reminder. Our opening hours are on the Visit page.